Frequently Asked Questions
Everything you need to know about shopping at Doug's Hood River
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Currently, Doug's Hood River ships exclusively to addresses within the United States and Canada. We are looking to expand our shipping zones in the near future.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of purchase if you need to make any changes.