Returns & Exchanges

At Doug's Hood River, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. Whether you visited us in-store or online, we are committed to making your return or exchange process as smooth as the Columbia River.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our customer service team with your order number and email address to start the return process.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is clean and unworn.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or bring it directly to our Hood River storefront.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method or issue store credit within 5-7 business days.